FAQ

Q: How Soon Should I book my Event?

A: We never pressure our clients to book us, but we also do not hold dates. 


Q: How long does it take to receive our video?

A: We average 4-8 Weeks if we receive all of the assets necessary to start Post Production Editing. I never schedule more than 2 Major events per month. To ensure Post Production Delivery. But however if a client is late turning in their assets (Photos, music, etc...) Then they are place at the end of my editing schedule which can delay delivery by 60-90 days.


Q: What happens if we do not turn in all the assets after the event?

A: Your project will be placed at the end of our Post Production Editing log, which can delay your video an additional 60-90 days. I always send a 30 Day reminder prior to your event that your music, photos or video are needed, to prevent delay.


Q: If I turn in my assets two weeks after my event, why can't you start working on my video?

A: I average about Two Major Events and average two or three smaller events per month. It is not fair to my other clients if they turn in their assets on time, to delay their delivery, for a client who turns in assets over 30 days after their event.

Q: Why does the Narrative cost more than the Documentary?

A: Narrative videos cost more, because it take longer to edit/create a story from various audio sound bits from an event than a Documentary. A Documentary follows a very strict timeline and no dialog is used to hence the story. 

 

Q: Can you take still images from the video and do they look good?

A: We film with two cameras that film at 1920x1080 HD. One of the cameras is a Canon 5D Mark III. The same type of Camera most Event Photographers use. 90% of the images you see on our web site are still images pulled from the video.

 

If you have any questions you can reach us on our Contact Us page.